DesignHub Support Page

DesignHub Support & Help Center

Welcome to DesignHub — your AI-powered room design assistant.

This page will help you get started, understand how credits work, troubleshoot issues, and contact our support team if you need assistance.

Getting Started with DesignHub

Creating an Account

To begin designing, you’ll need to create a free account.

Simply open the DesignHub app and tap Create Account. Enter your email address, choose a secure password, and confirm your email if verification is required. Once your account is set up, you’ll receive free credits so you can start creating designs immediately.

If you already have an account, tap Sign In and enter your login details. Your saved designs and credits will automatically sync.

How to Design Your Room

DesignHub makes it simple to bring your ideas to life.

Step-by-Step Design Process

  1. Select Your Room Type – Choose from Bedroom, Living Room, Kitchen, Bathroom, or Office.

  2. Choose a Design Style – Pick from styles like Modern, Traditional, Minimalist, Eclectic, Industrial, or Boho.

  3. Select a Color Scheme – Browse curated palettes that complement your chosen style.

  4. Add Furniture – Tap furniture items to place them onto your room canvas.

  5. Arrange Your Layout – Drag, rotate, and resize furniture to perfect your design.

  6. Generate AI Render – Tap “Generate Design” to create a photorealistic AI rendering (1 credit per render).

  7. Save Your Design – Name your design and store it in your Boards.

Managing Furniture

You can easily adjust your layout:

  • Drag furniture onto the canvas to place it

  • Rotate items to change orientation

  • Resize furniture to fit your space

  • Long-press any item to delete it

Your Design Boards

Every AI render is saved as a Board inside the “My Boards” section.

Each board includes:

  • Your original layout

  • The AI-generated photorealistic render

  • Date and design details

  • A list of furniture and products used

You can return anytime to edit or review your designs.

Credits & Payment

How Credits Work

DesignHub uses a credit system for AI rendering.

  • Each AI render costs 1 credit

  • You can design layouts for free

  • Credits are only used when generating a render

New users receive free credits to try the app.

Purchasing Credits

To buy more credits:

  1. Go to your Profile tab

  2. View your current credit balance

  3. Tap Buy Credits

  4. Choose a package

  5. Complete payment

Credits are added instantly after purchase.

Credit Packages

  • 1 Credit – $0.99

  • 3 Credits – $1.99 (Most Popular)

  • 5 Credits – $3.99

Credits do not expire and remain in your account.

Frequently Asked Questions

Do I need an account to use DesignHub?
Yes. A free account is required to save designs and manage credits.

Is DesignHub free?
The app is free to download and use for layout creation. AI renders require credits.

How long does a render take?
Most designs generate within 30 seconds to 2 minutes, depending on internet speed and server load.

Can I edit saved designs?
Yes. You can return to any saved board and modify the layout, colors, or furniture.

What happens if I run out of credits?
You can continue designing layouts, but you won’t be able to generate new renders until you purchase more credits.

Do credits expire?
No. Purchased credits remain available in your account.

Is my personal data secure?
Yes. We use industry-standard encryption and secure payment systems to protect your data.

Troubleshooting

App Crashing or Freezing

If the app crashes or runs slowly, try:

  • Closing and reopening the app

  • Restarting your device

  • Updating to the latest app version

  • Checking your internet connection

Login Issues

If you can’t log in:

  • Double-check your email and password

  • Use “Forgot Password” to reset

  • Ensure you have a stable internet connection

Rendering Issues

If your design won’t render:

  • Confirm you have at least 1 credit

  • Check your internet connection

  • Ensure at least one furniture item is placed

  • Try generating again

If the AI render looks incorrect, try adjusting furniture placement or using clearer color combinations.

Payment Issues

If a purchase fails:

  • Check your internet connection

  • Confirm your payment method has sufficient funds

  • Try a different payment method

If you were charged but didn’t receive credits, please contact support with your receipt.

Contact Support

Need more help? Our support team is here for you.

Email: support@designhubapp.com
Response Time: 24–48 hours

When contacting us, please include:

  • Your account email

  • Device type and OS version

  • A description of the issue

  • Screenshots (if available)

You can also access in-app support through the Profile section.

Resources & Policies

For more information, please review:

  • Privacy Policy

  • Terms of Service

  • Refund Policy

  • Cookie Policy

Important Notice

DesignHub is intended for personal use and inspiration. While we aim for accuracy, actual room dimensions, product availability, and final results may vary. Always verify measurements before making purchases.